Client Portal Login
To reset your password, Please click here. You may then provide your registered email address and follow the prompts to reset your password.
The registered email address is the one you used to apply to establish the SMSF and receive correspondence from ESUPERFUND. If you have forgotten your registered email address, please click here.
Inbox
We advise that all communications from ESUPERFUND will be sent via the Client Portal Inbox ensuring all communications are kept secured, well organised and for easy reference. For all Inbox messages initiated by ESUPERFUND and requiring action by you, or where ESUPERFUND has responded to your query, an email notification will be sent to your registered email. Please add ESUPERFUND's domain name (@esuperfund.com.au) to your approved email sender list to avoid emails going into your "Spam" folder.
For Inbox messages that do not require any action from you (such as our monthly newsletter and SuperStream notifications), you will not receive an email notification.
Please note that you can also install the ESUPERFUND Mobile App to view Inbox messages from ESUPERFUND in a more timely manner. To install the App, please use your mobile phone to search "ESUPERFUND" in the iOS App Store or Android Play Store.
Please note that you are unable to reply to a query if it has been closed. Should you have any further queries please create a New Query.
Please clear your cache and cookies through your internet browser. Please click here for a step-by-step guide for some commonly used browsers.
How to clear cache and cookies in your browser:
Documents
Please make sure that your browser does not block pop-ups. Please enable pop-ups in your browser setting and try to download the document again. A detailed step by step guide to enable browser pop-up can be found here.
How to enable pop-up in your browser:
The upload size limit is 20MB per document. This is important to make sure that the documentation is successfully uploaded and received by our office. To the extent that the document size is larger than the limit, please re-scan with a lower resolution or scan it as black-and-white.
Member Accounts
Please make sure that your browser does not block pop-ups. Please enable pop-ups in your browser setting and try to download the document again. A detailed step by step guide to enable browser pop-up can be found here.
How to enable pop-up in your browser:
Compliance
Please clear your cache and cookies through your internet browser. Please click here for a step-by-step guide for some commonly used browsers.
How to clear cache and cookies in your browser:
Please clear your cache and cookies through your internet browser. Please click here for a step-by-step guide for some commonly used browsers.
How to clear cache and cookies in your browser:
The Annual Checklist will be released to you shortly upon lodgement of your Fund's previous year’s annual tax return. Please check your Inbox and make sure you provide all the required information/documentation to enable us to attend to your Fund’s annual compliance requirements.
Investments
Please ensure you have selected the correct reporting period under "Select Financial Year" column when viewing your Fund's investment details.
The data is displayed based on what we received from CommSec directly, sometimes the data we received may be delayed up to 5 business days.
The bank page is designed for you to view and pre-code transactions before the Annual Checklist is released. The incomplete status indicates that you have "Not Coded" or “Incomplete” transactions. Hover your mouse over the “Incomplete” status to view more details.
The transactions are locked for editing because it matches with the automated data received by our office from the associated parties directly. Hence you are not required to update the coding for these locked transactions.
The term deposit details were locked for editing because these were verified by our accountant in the previous financial year and they are not required to be changed.
The data is displayed under this section is based on the SuperStream messages that our office received from your employer(s) directly. Should you have any questions about the contribution summary page we suggest you contact your employer first.
Our supported browsers and versions
We advise that the Windows XP system and internet browser Internet Explorer (IE) is no longer supported for the Client Portal functions (including the Annual Checklist). Please refer to the below for the currently supported browsers:
- Chrome 72 and above,
- Firefox 64 and above,
- Safari 11 and above,
- Edge 15 and above.
Note: Due to the lack of supports and updates for Internet Explorer from Microsoft, we have decided to remove our support for Internet Explorer. With this removal, we hope to bring you a better web experience by using the latest web browser such as Chrome, Firefox and Safari.
If the error persists
Please Contact ESUPERFUND via Inbox with the following for further investigation:
- A screenshot of the error message by selecting "PrintScreen" key on your keyboard
- your browser's type
- your browser's version
- your computer's Operating System information